Below you will find answers to the most common questions. If you still need help please feel free to reach out to us via messenger or at sales@stickr.co.uk

Payment, Delivery and Returns

How can I pay for my order?

We Accept payment via Paypal. This is safe and secure, If you dont have a paypal account you can still purchase via paypal with a Credit / Debit Card. If you wish to pay via Cheque or Bacs then please contact us. 

How much is delivery?

Delivery to the UK is £2.99 or Free on orders over £29.99

Delivery to Europe is £5.99 or Free on orders over £49.99

Delivery to everywhere else is £9.99 and free on orders over £99.99

How long does delivery take?

We make every item to order. So please allow 2 to 3 working days days for your item to be prepared. The below estimates are based on Production time plus shipping time:

UK is 4 to 6 working days

Europe is 6 to 8 working days

Rest of world is 8 to 10 working days.

Please note the above times are estimates and depending on how busy we are it can be much faster or slightly slower. The bottom of every page contains our current turnaround time. If you need a item faster please contact us before ordering and we can give you a confirmed delivery by date.

Can I return my item?

We have a 30 days returns policy on all none personalised items. 

  • Items must be returned as recieved and in a resalable condition

Faulty items:

In the unlikely event that your item is faulty or a mistake has been made we will of course replace or refund. Please contact us to arrange this with pictures of the fault or mistake. In the event we ask for the item to be returned. We advice using Royal mail 2nd Class and we will reimburse the cost of return postage.

Can I cancel or modify my order?

If you wish to cancel or modify your order. Then please contact us ASAP as once the production of your wall art has started we are unable to accept cancellations.

Vinyl FAQ

What surfaces can I apply my wall art to?

Our Vinyl can be applied to any smooth, Flat, Dry surface e.g. Walls, Doors, Mirrors, Laptops etc. If in doubt about the suitability of your surface, Then please contact us and we will advice or send a free sample to test.

Can I remove it if needed?

When the time comes and you wish to remove your vinyl. Simply peel it away from the surface, Depending on the surface you may need to apply some heat from a hairdryer or similar to loosen the adhesive backing of the vinyl.

Although our vinyl is removable its not reusable once removed.

How do I apply the vinyl?

We supply instructions with every product explaining how to apply the vinyl. Its a fairly simply jobs and should take 10 minutes or less and is possible with just one person although will be much easier if 2 people do it (especially with the larger designs). No special tools are required.

I would like a different size or colour

If you cant find the colour or size you would like then simply send us a message and we will create item for you. This can either be a modification to one of our designs or a completely new creation designed by you.

Can I cut the design to make applying it easier

Certainly! Some desings already come in smaller sections for ease, however if not you can cut and rearrange the design how ever you like. 

Wholesale, Dropshipping and Affiliates

Do you allow dropshipping?

We are happy to be used as a dropship supplier, however please contact us first so we can explain the process and set you up with a unique discount code. Our dropship discount is based on volume of sales you generate and ranges from 20% to 50% plus free postage to your customers on all orders.

Does you offer Bulk / Wholesale Discounts?

Certainly, Can do do any size order and are happy to make custom designs for you. Please contact us with your requirements to discuss further. 

Do you offer Charity / Not for profit discounts?

If you are a not for profit organisation and would like to sell our products or offer them for promotional purposes then please get in touch with a little about your organisation and what you are looking for.

I have a big following and think I can sell your products.

If you are active on social media and would like to promote our products, please get in touch. We offer a affiliate program where you can retain a percentage of your sales and can also offer free products for you to demo / review.